The shipping date of your order will depend on the availability of the pieces you’ve ordered.

The pieces can be:

Made to order in my studio and shipped within 5 to 6 weeks from the date of your purchase. This allows me to manage and organize my production, firings, and shipments in the most efficient way.

In stock and ready to ship within 5 to 6 business days.

Orders are typically shipped once all the ceramics are ready. If you would like separate shipments based on the availability dates of your pieces, you will need to order them separately.

Shipping times after your order has been dispatched may vary depending on the carrier. Here are the typical delivery times:

• Europe: 5 to 6 business days
• International: 9 to 10 business days

You will receive an email when your order has been shipped.

All my stoneware dinnerware is suitable for food use. I use glazes that I make myself from natural raw materials and without any toxic ingredients.

All my ceramic dinnerware can be put in the dishwasher as well as the microwave. Just avoid thermal shock which could weaken the parts.

I pack your orders carefully so that your ceramics are delivered to you safely. All my parcels are insured so that I can refund your order in the event of loss or breakage. 

If you have trouble finalizing your order (refused payment, error message or other), please contact me by email: info@kllaydesign.com specifying the problem you are encountering. I will get back to you as soon as possible to help you finalize your order.

Returns
If you are not satisfied with your item, you can return your unused and undamaged purchase within 14 days after receiving your package (the delivery date indicated by the carrier shall prevail).

Exchanges
If you wish to exchange your items, I will first refund the returned pieces so you can place a new order.

Conditions
Whether it’s a return or an exchange, the shipping and customs fees associated with returning an item will be at your expense. The initial shipping fees will not be refunded. The returned merchandise must be unused and in its original packaging. You must ensure that fragile products arrive intact; any merchandise that arrives damaged, chipped, or broken cannot be refunded.

If you encounter an issue with the shipment of your order, please contact me via email at the following address: info@kllaydesign.com. I will get back to you within 24 hours to find a solution.

Shipping is offered worldwide via DHL Express/FedEx for overseas orders and DPD service for EU orders. We strive to use as little plastic as possible therefore most of our ordered items are packed in recyclable paper packaging.

I offer prices for professionals and regularly work with retailers, restaurants, hotels, interior designers and food photographers across the world. If you would like to purchase my ceramics for your project, contact me here.