Terms & Conditions

1. GENERAL

The following Terms and Conditions and Notices (“Terms”) apply to your access to and use of the website kllaydesign.com, including access to all products and services available through this website (collectively, the “Services”). By using the Service, you agree to all Terms and Conditions, which may be updated. By using the Service, you acknowledge that you are familiar with all the latest Terms and Conditions and that you regularly review the Terms and Conditions page. Access to the Website is permitted to users only as short-term visitors to the Website. We reserve the right to withdraw or change a service or product without prior notice. We are not responsible for any unavailability of the content or unavailability of the Website for any reason. We are also not responsible if, for any reason, this Website is unavailable at any time or for any period. Access to some parts or all of the Content may be restricted from time to time.

2. INFORMATION ABOUT US

KLLay Design, Vanja Kastelic s.p., Celovška 145a, 1000 Ljubljana, SI – Slovenia (EU) info@kllaydesign.com

3. PURCHASE OF PRODUCTS

By placing an order to purchase a product, you agree to the following terms and conditions: All orders are subject to product availability and the confirmed price of the order. Shipping times may vary depending on the availability of the ordered product and delivery times. We are not responsible for any delays in delivery times, including postal delays or delays due to force majeure. Purchases may be made by persons over 18 years of age. When placing an order, you must fill in your details, which you undertake to keep accurate and true.

ORDER

A placed online order is considered to be a confirmation of the order and the purchase of goods, where you also accept these terms and conditions by placing the order. Your data is protected and processed in accordance with applicable law.

PRICES

All prices are listed in EUR. When purchasing, the prices at the time of order confirmation apply. Prices listed on the website do not include postage. Delivery costs are charged additionally; additional costs are clearly displayed and included in the “total cost” when placing an online order. We try to ensure that all information and descriptions appearing on this website are accurate. If we discover an error in the ordering process or in the price of your order, we will notify you as soon as possible and offer you the option of repurchasing or canceling your order. If we are unable to contact you, we will treat such order as cancelled. If such order was paid in advance and you subsequently wish to cancel it, you are entitled to a full refund of the purchase price, less bank transfer costs. We reserve the right not to fulfill orders that have not been in accordance with these Terms and Conditions.

PAYMENT

Payment is possible:

• upon receipt
• via the PayPal payment system (payment by PayPal account or credit card)

You will receive payment details to your PayPal account after completing your order. Please save this information carefully or print it out.

CONTRACT

The purchase agreement (order) is stored in electronic form on the website operator’s server and is therefore accessible to the buyer 24 hours a day in his user profile in the MY ACCOUNT section.

4. DELIVERY

Your order will be fulfilled within fourteen days from the date of order. The delivery time depends on stock. All deliveries are made from our studio in Slovenia. The shipping costs and risk during transport, unless expressly agreed in writing with the seller, are borne by the buyer. The goods will be shipped as a regular shipment. International transport (shipments within the EU) is charged on a flat rate basis, regardless of weight.

5. TECHNOLOGICAL MEANS THAT ENABLE DETECTION AND CORRECTION OF ERRORS BEFORE PLACEMENT OF AN ORDER

Before placing an order, the user (buyer) is enabled, via the graphical user interface “CART”, to immediately, easily and without problems:

• see and review which products he has selected and added to the shopping cart;
• see and review the price of an individual product and the total price of the entire selected quantity of an individual product;
• can change the selected quantity of an individual product and the new price of the changed quantity is calculated;
• remove selected products that he does not want to buy from the shopping cart.

Before confirming the order, the user (buyer) is enabled, via the graphical user interface “CASHIER”, to immediately, easily and without problems:

• change the selected method of product delivery;
• change the selected method of payment and
• review and confirm individual changes.

6. PRIVACY POLICY

KLLay Design, Vanja Kastelic s.p. as an online store provider collects certain data about users, solely for the purpose of providing quality service and for communicating with customers, in connection with the ordering process and in support of ordering. The provider collects, processes and stores the provided data in accordance with the Personal Data Protection Act (ZVOP-2) and the EU General Data Protection Regulation (GDPR). The provider does not provide the collected data about its customers to third parties, except to state authorities for the purpose of prosecuting perpetrators of misdemeanors and crimes, when they explicitly request this in accordance with applicable law. The provider stores the aforementioned personal data on technically and software-protected equipment. The provider is fully committed to protecting the privacy of visitors and customers. We will not entrust customer information to third parties unless this is a necessary part of providing services to you – e.g. entering the addressee for sending a shipment or for the purposes of customer research within the company itself. The provider does not collect any personal information about you on our website if you choose to do so. However, if you decide to make a purchase, we need your information to process your order and for internal research. We define “personal information” as information that includes your name, delivery address, credit/debit card number and expiration date, billing address, email address, telephone number, age, occupation. The provider may collect the following information from you for business purposes, namely to improve the services:

• Information that you provide by filling in forms on our website. This includes contact forms, registration forms, order forms.
• Details of your visits to our website, including, but not limited to: traffic data, location data and other communication data, if necessary for our own purposes and research and improvement.

The provider enables online shopping in the Republic of Slovenia and some other European countries and publishes an electronic link to the online consumer dispute resolution platform (ODR) on its website: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=SL

7. COMMUNICATION AND MARKETING

If you have made a purchase from our store, we will occasionally inform you about our latest products, news and special offers by email, if you have signed up for online newsletters. All members of the online store have the option to unsubscribe from receiving marketing communications at any time by clicking on “unsubscribe” in any marketing message sent. If you do not want to receive emails, you can also let us know at info@kllaydesign.com We send news via the MailChimp web application or directly via the email address info@kllaydesign.com

8. COMPLAINTS AND DISPUTES

The provider complies with applicable consumer protection legislation. In case of complaints, disputes or problems, the buyer can contact the provider at the telephone number +386 51 650 015 or at the e-mail address info@kllaydesign.com. The complaint must be submitted to the provider in writing. The complaint handling procedure is confidential. For cases of complaints, delivery, warranty claims, and claims for material defects, more detailed information can be found in the provider’s general terms and conditions in the footer of the kllaydesign.com website. The provider responds to all complaints in writing or by telephone as soon as possible and within the framework of legal obligations depending on the type of complaint. The provider is aware that the essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportionality between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider makes every effort to resolve any disputes amicably. On 14.11.2015, the Act on Extrajudicial Resolution of Consumer Disputes (Url. RS No. 81/2015; hereinafter referred to as the ZIsRPS) entered into force. The ZIsRPS regulates the extrajudicial resolution of domestic and cross-border disputes between companies and consumers through the mediation of an extrajudicial consumer dispute resolution provider (hereinafter referred to as the IRPS provider). In accordance with legal norms, the provider does not recognize any extrajudicial consumer dispute resolution provider as competent for resolving a consumer dispute that a consumer could initiate in accordance with the Act on Extrajudicial Resolution of Consumer Disputes.

9. NOTICE OF LIABILITY FOR MATERIAL DEFECTS

The seller must deliver the goods to the consumer in accordance with the contract and is liable for material defects in its performance. A defect is material:

• if the thing does not have the properties necessary for its normal use or for trade;
• if the thing does not have the properties necessary for the specific use for which the buyer is purchasing it, which is known to the seller or should have been known to him;
• if the thing does not have the properties and characteristics that were expressly or tacitly agreed upon or prescribed;
• if the seller has delivered a thing that does not match the sample or model, unless the sample or model was shown only for the purpose of notification.

The suitability of the goods for normal use is assessed in relation to ordinary goods of the same type and taking into account any statements by the seller about the characteristics of the goods made by the seller or the manufacturer, in particular through advertising, product presentation or indications on the goods themselves. The provisions of the law governing contractual relations shall apply to liability for material and legal defects, unless otherwise provided for in the Consumer Protection Act. The consumer may exercise his rights arising from a material defect if he notifies the seller of the defect within two (2) months from the date on which the defect was discovered. The consumer must describe the defect in detail in the defect notification and allow the seller to inspect the item. The consumer may notify the seller of the defect in person, of which the seller must issue him with a receipt, with which he concludes the contract. The seller is not liable for material defects in the goods that become apparent after two (2) years have passed since the item was purchased/delivered. The consumer who has properly notified the seller of the defect has the right to request the seller to: – eliminate the defect in the goods or – refund a part of the amount paid in proportion to the defect or – replace the defective goods with new, faultless goods or – refund the amount paid. In any case, the consumer also has the right to demand compensation from the seller for damages, in particular reimbursement of the costs of materials, spare parts, labor, transfer and transportation of products incurred due to the fulfillment of the obligations under the previous paragraph of this article. The consumer’s rights under the first paragraph of this article expire after two (2) years from the date on which he notified the seller of the defect. No contractual provision can limit or exclude the seller’s liability for material defects as determined by law. A contractual provision that contradicts the previous paragraph is null and void. The company shall respond in writing to the consumer’s request upon reporting a defect or upon any complaint within 8 days at the latest. If the company agrees with the complaint, it shall also grant the consumer’s request within 8 days. We do not accept shipments with a ransom, unless we have expressly agreed to this with the buyer! For all information regarding the exercise of complaints, warranties and material defects, please contact us via e-mail: info@kllaydesign.com or by phone at +386 51 650 015.

10. WITHDRAWAL FROM THE PURCHASE AND RETURN OF GOODS

The user has the right to return the purchased goods without having to state the reason for his decision. The buyer can notify the provider of the intended return no later than 14 days from the receipt of the goods in person, by phone or by e-mail. Each of the aforementioned messages is considered a withdrawal from the contract. If the consumer has already received the goods and withdraws from the contract, he must send the goods undamaged and in the same quantity to the company within fourteen days of the notification referred to in the first paragraph of Article 43 (ZVPot), unless the goods are destroyed, damaged, lost or their quantity has decreased through no fault of the consumer. The buyer himself bears the direct costs of return. The return of goods must be accompanied by a copy of the original invoice that the buyer receives upon purchase and delivery of the goods. The provider returns the purchase price for returned products to the user in the same way as the payment itself was received, namely in the case of a bank transfer, the money is returned to the buyer’s classic transaction account, in the case of payment upon receipt, the money is returned to the buyer by postal order, unless the consumer explicitly requests the use of another means of payment and if the consumer does not bear any costs as a result. The provider returns the purchase price to the buyer within 14 days of receiving the notice of withdrawal from the contract or at the time of receipt of the returned product.

11. COPYRIGHT

© Copyright 2025 KLLay Design, Vanja Kastelic s.p. All texts, images, graphics, animations and other documents contained on the website www.kllaydesign.com are, within the legally permitted framework, subject to copyright protection or other forms of intellectual property protection. The content of the website may not be copied, distributed, modified or reproduced in any other way, except with the written consent of KLLay Design, Vanja Kastelic s.p., which actively enforces its intellectual property rights to the fullest extent permitted by law.

12. LAW AND JURISDICTION

The Terms and Conditions are in accordance with the applicable legislation of the Republic of Slovenia. For all disputes arising from the subject Terms and Conditions, the competent court in the Republic of Slovenia shall have jurisdiction, regardless of the permanent residence of the customer (consumer). Vanja Kastelic s.p., Celovška 145a, 1000 Ljubljana, SI – Slovenia (EU) info@kllaydesign.com Last change: April 7th, 2025